Returns and exchanges are accepted within 6 days of purchase with the original receipt, unused and in original packaging. Customers can opt for an exchange or a credit note.
Refunds are only issued for manufacturing defects.
Credit notes are valid for 6 months and can be redeemed at any Al Anood store or on our website.
Card payment refunds will be processed to the same card within the timeframe specified by the bank.
Items purchased during sales or promotions and previously exchanged products are not eligible for refunds or exchanges.
Refunds and exchanges require approval and will be processed within a few business days.
Refunds are strictly issued based on the original payment method, with credit/debit card refunds aligned with bank policies (processing may take up to 15 working days).
